Once signed in, click on your name or avatar at the top of the page to access your account. You can also go directly to…
Help & FAQ
Please check out our frequently asked questions below before contacting us for any further support.
How long is my certificate valid for?
For our canine and feline first aid courses, like human first aid, we recommend that you refresh your skills every three years. This is because…
Why can’t I find my course?
When you purchase a course it is automatically added to the account you created at checkout, (see Accounts & Profiles help page). You should have also received…
Can I get a refund?
Student satisfaction is important to PET Courses, so all courses purchased on this website can be refunded within 30 days. Pet Education and Training’s online…
Need more help?
Can’t find what you’re looking for? Tommy can get you sorted quickly.
- Try to be specific with your problem.
- Send screenshots where possible.
How long do I have access to my course?
We usually recommend you finish a course within a 12 month period for continuity. However sometimes this isn’t possible because of circumstances beyond your control,…
Why can’t I download a PDF or my certificate?
It is unusual for downloads on our systems to stop working. For the most part, it is an internet browser issue. Please make sure your…
How do I book a 1:1 session?
Some of our programmes include the option to book a one-to-one session with a tutor via Zoom. How to book: Visit the booking page (you’ll…
How do I access recorded webinars and media?
Our PET Media Library contains a growing collection of recorded webinars, video resources and other media content. How to access it: Sign in to your…
How do I access my course downloads and resources?
Many of our courses include downloadable resources such as PDF handouts, CPD transcripts, learning documentation and reference materials. Accessing downloads within a course: Downloads are…
What is the mentorship programme?
Our mentorship programmes offer a deeper level of learning beyond our standard online courses. They are designed for those who want guided, ongoing professional development…
How do I manage my email preferences?
We respect your inbox. Here’s how our email communications work and how you can manage your preferences. Types of emails we send: Transactional emails —…
11 results