Once you have completed your order, courses are ready to start immediately in your account: Click Sign in on our website menu and log in…
Help & FAQ
Please check out our frequently asked questions below before contacting us for any further support.
How long does it take to complete a course?
This depends on how much time you have to devote to studying. Some students concentrate on completing a shorter course in a day whilst others…
How do I navigate the course?
At the end of each lesson you must click on the Mark Complete button to progress to the next. In most cases, when the lesson contains a video,…
Need more help?
Can’t find what you’re looking for? Tommy can get you sorted quickly.
- Try to be specific with your problem.
- Send screenshots where possible.
Are there any exams?
No. Most of our courses have 5-10 multiple choice (quiz) questions at the end of each module. These have been designed to ensure that you…
How long is my certificate valid for?
For our canine and feline first aid courses, like human first aid, we recommend that you refresh your skills every three years. This is because…
Can I get some help from the tutor?
Yes. Tutorial support is included in the price of your course. You can message your tutor privately by using the contact form in your Student…
How do you redeem an Enrolment Code?
The enrolment codes supplied in your order can only be redeemed once, so the code you give each user must be unique. Instructions of how to…
Why can’t I watch or play a video?
Videos may have trouble playing if you’re experiencing internet connection issues (please see our system requirements). To check your speed we recommend performing Google’s own…
How long do I have access to my course?
We usually recommend you finish a course within a 12 month period for continuity. However sometimes this isn’t possible because of circumstances beyond your control,…
Why can’t I download a PDF or my certificate?
It is unusual for downloads on our systems to stop working. For the most part, it is an internet browser issue. Please make sure your…
How long will it take to receive my hard copy certificate?
Getting your certificate to you is of upmost importance to us, however, we are a small business and, as such, delays can happen. As stated…
How do I book a 1:1 session?
Some of our programmes include the option to book a one-to-one session with a tutor via Zoom. How to book: Visit the booking page (you’ll…
How do I join a live group Zoom session?
Live group Zoom sessions are interactive, tutor-led sessions available to students enrolled on certain courses and mentorship programmes. Finding your sessions: Sign in to your…
How do I access recorded webinars and media?
Our PET Media Library contains a growing collection of recorded webinars, video resources and other media content. How to access it: Sign in to your…
How do I leave a course review?
We’d love to hear about your experience! Course reviews help other students make informed decisions and help us improve our courses. How to leave a…
How can someone verify my certificate?
Every certificate issued by PET Courses contains a unique certificate ID. This allows anyone to verify that your certificate is genuine. How verification works: The…
How do I order a printed certificate?
In addition to the free digital PDF certificate, we offer a professionally printed hard copy of your certificate. Two ways to order: 1. At checkout…
How do I access my course downloads and resources?
Many of our courses include downloadable resources such as PDF handouts, CPD transcripts, learning documentation and reference materials. Accessing downloads within a course: Downloads are…
How do I renew my first aid certificate?
For our canine and feline first aid courses, we recommend renewing your certification every three years. This is because first aid procedures and best practices…
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