We have developed our course levels to help you understand which courses may be suitable. Please note though, these are only a place to start,…
Help & FAQ
Please check out our frequently asked questions below before contacting us for any further support.
Can I get some help from the tutor?
Yes. Tutorial support is included in the price of your course. You can message your tutor privately by using the contact form in your Student…
Need more help?
Can’t find what you’re looking for? Tommy can get you sorted quickly.
- Try to be specific with your problem.
- Send screenshots where possible.
Can I get a refund?
Student satisfaction is important to PET Courses, so all courses purchased on this website can be refunded within 30 days. Pet Education and Training’s online…
Why haven’t I received a confirmation email?
Emails are sent out automatically on order completion without fail. If you haven’t received your email please check your spam/junk folder of your inbox. Please…
Do I need to create an account to buy a course?
Yes. All customers need to create an account at the checkout stage. Once you’ve purchased a course, it is added to the student account you…
How do I download a receipt/invoice?
Invoices are automatically generated and are available to download on the order completion page. A link to your invoice can also be found in your…
How long will it take to receive my hard copy certificate?
Getting your certificate to you is of upmost importance to us, however, we are a small business and, as such, delays can happen. As stated…
Can I buy a course as a gift?
Yes! You can purchase any of our courses as a gift for someone else. How it works: On the course page, select the Buy as…
How do I buy courses for my team or business?
We offer several options for businesses, veterinary practices, schools and other organisations looking to enrol multiple students: Enrolment Codes (Recommended) The simplest way to buy…
Can I pay by invoice?
Yes. We offer invoice payment for businesses and organisations. How it works: At checkout, select Invoice Payment as your payment method. You will be asked…
How do I order a printed certificate?
In addition to the free digital PDF certificate, we offer a professionally printed hard copy of your certificate. Two ways to order: 1. At checkout…
What is the mentorship programme?
Our mentorship programmes offer a deeper level of learning beyond our standard online courses. They are designed for those who want guided, ongoing professional development…
Do current students get a discount?
Yes! All current students enjoy a 10% discount on additional courses. How it works: When you are signed in to your student account, the discount…
13 results