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    Home  ›  Help & Support  ›  Troubleshooting

    Troubleshooting

    Home  ›  Help & Support  ›  Troubleshooting

    Popular searches: resetting password enrolment code course access

    Why can’t I download a PDF or my certificate?

    It is unusual for downloads on our systems to stop working. For the most part, it is an internet browser issue. Please make sure your…

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    Taking CoursesTroubleshooting

    Why haven’t I received a confirmation email?

    Emails are sent out automatically on order completion without fail. If you haven’t received your email please check your spam/junk folder of your inbox. Please…

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    Enrolment CodesPurchasingTroubleshooting

    Is your website secure?

    Absolutely. It’s secured with 256-bit encryption. Look for the padlock in your browser, which means any data you submit on the site, whether it’s passwords,…

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    Getting StartedTroubleshooting

    Why is my payment failing?

    Here are some common reasons for failed payments and how to prevent them… Incorrect CVC code: please ensure you’re only entering numbers and that the code…

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    Troubleshooting

    Why can’t I watch or play a video?

    Videos may have trouble playing if you’re experiencing internet connection issues (please see our system requirements). To check your speed we recommend performing Google’s own…

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    Taking CoursesTroubleshooting

    Why am I being asked to confirm I’m not a robot?

    To keep our server safe and running our hosting providers implement security measures to prevent malware and automated robots from hacking our website. Sometimes this…

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    Troubleshooting

    Why can’t I find my course?

    When you purchase a course it is automatically added to the account you created at checkout, (see Accounts & Profiles help page). You should have also received…

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    Troubleshooting

    The Mark Complete button isn’t working

    Sometimes this happens if your internet browser gets stuck, i.e. a dip in internet or server connection. Usually refreshing the page either allows the Mark Complete button…

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    Troubleshooting

    What are the system requirements?

    You can view our website and courses on any device, however, using a laptop or desktop computer will make the learning experience much better. Please…

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    Getting StartedTroubleshooting

    Categories

    • Accounts & Profiles (6)
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    • Troubleshooting (9)

    Recent Questions

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