Pages look odd or buttons don’t work
Usually this means your browser is holding on to an old copy of a page. Try these in order:
- Refresh the page.
- Clear your browser’s cache and cookies, then sign back in. You’ll find this in your browser’s settings, usually under Privacy or Privacy and security (look for “Clear browsing data” or “Clear history”).
- Switch off any ad blocker or privacy add-on for our site.
- Make sure your browser is up to date, or try a different one (Chrome, Firefox, Safari or Edge).
What are cookies?
Cookies are small files a website saves in your browser. Ours keep you signed in and save your course progress and the videos you’ve watched, so our site needs cookies switched on. If your browser blocks them, you may keep being signed out or find your progress isn’t saved.
Still having problems? Go to Contact us and choose I need technical support.
More on Videos and lessons
Need more help?
Can’t find what you’re looking for? Tommy can get you sorted quickly.
- Try to be specific with your problem.
- Send screenshots where possible.