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Help & FAQ Getting started

How do I get help with a technical problem?

Have a look in this Help section first: most problems have an answer here, and the contact form also suggests help articles as you type.

If you still need us:

  1. Go to Contact us and choose I need technical support.
  2. Tell us the course and lesson, and what you can see on the screen. If you can, add a screenshot.
  3. Send your message. Your browser and device details are added for us automatically, which helps Tommy find the problem quickly.

For questions about the course content, choose I need tutorial support instead to reach your tutor.

More on Getting started

Need more help?

Can’t find what you’re looking for? Tommy can get you sorted quickly.

  • Try to be specific with your problem.
  • Send screenshots where possible.